Terms of Service
Last updated: 21/08/26
These Terms & Conditions (“Terms”) govern your use of this website and the purchase and use of products and services supplied by The PT Pack (“we”, “us”, “our”).
By placing an order or purchasing from this website, you confirm that you have read, understood and agree to be bound by:
• These Terms & Conditions; and
• Our Licence Agreement (as referenced below).
If you do not agree, you must not purchase from this website.
1. OUR PRODUCTS
The PT Pack provides digital templates, guides, resources, creative assets and other materials designed primarily for personal trainers, coaches and fitness businesses.
All products are digital unless explicitly stated otherwise.
Depending on the product purchased, your order may include:
- Immediate access to standard PT Pack resources; and/or
- An optional paid Custom Branding service, where selected materials are customised using branding supplied by you.
Purchasing Custom Branding does not make The PT Pack a fully bespoke design service.
2. STANDARD DIGITAL ACCESS
Where you purchase The PT Pack without Custom Branding, access to your digital files is provided after checkout.
Files may be supplied through:
- Canva;
- Google Sheets; and/or
- Digital download or access links sent to the email address provided at checkout.
There is no customisation waiting period for a standard PT Pack purchase.
You are responsible for providing a valid email address and maintaining access to any third-party platforms required to use the files.
3. CUSTOM BRANDING
Where you purchase our optional Custom Branding service, we will customise the applicable PT Pack materials using the branding information you supply.
After purchase, you may be asked to provide information including:
- Your logo;
- Your brand colours;
Customisation will not begin until we have received all required information and assets in a usable format.
You are responsible for ensuring that everything you submit is accurate, complete and final.
4. CUSTOM BRANDING DELIVERY
Unless a different timeframe is expressly stated on the relevant product page, our standard Custom Branding delivery timeframe is within 48 hours of receiving all required brand assets and information.
The delivery timeframe does not begin when you place your order if your branding has not yet been submitted.
If the information supplied is incomplete, incorrect, unclear or unusable, the delivery timeframe may be paused or may not begin until the issue has been resolved.
Where a Priority Delivery upgrade is available and purchased, the timeframe displayed for that service will begin once all required brand assets have been received.
Priority Delivery places your order ahead of standard customisation orders where reasonably possible.
5. DELIVERY TIMEFRAMES
We make reasonable efforts to meet all delivery timeframes advertised on our website.
Customisation may be delayed due to circumstances including:
- Missing or incomplete brand submissions;
- Incorrect information;
- Unsuitable or unusable logo files;
- Delays in receiving a response where clarification is required;
- Technical issues;
- Unusually high demand; or
- Circumstances outside our reasonable control.
Unless expressly stated otherwise, advertised delivery periods are estimated service timeframes rather than guarantees of delivery at a specific minute or time of day.
Nothing in this section affects any statutory rights that apply to you.
6. CUSTOMER RESPONSIBILITIES
You confirm that:
- You are legally capable of entering into a contract with us;
- All information you provide to us is accurate;
- You own, or have permission to use, any logos, trademarks, brand names, images or other materials submitted to us; and
- Your use of our products will comply with these Terms and our Licence Agreement.
You are responsible for any materials you provide to us.
We are not responsible for third-party intellectual property claims arising from materials supplied by you where we have used those materials in accordance with your instructions.
7. ABANDONED CUSTOM BRANDING ORDERS
Where Custom Branding has been purchased but the required information is not supplied within 30 days of purchase, we may contact you requesting the outstanding information.
If the information remains outstanding, we reserve the right to treat the customisation element of the order as inactive or closed.
Where consumer cancellation or refund rights apply by law, this section does not override those rights.
8. SCOPE OF CUSTOM BRANDING
The PT Pack is a structured digital product with an optional branding service.
Unless expressly stated otherwise on the product page, Custom Branding consists of applying your supplied branding to the applicable PT Pack materials.
This may include:
- Your logo;
- Your brand colours; and
Custom Branding does not include:
- Creation of a new brand identity;
- Logo design;
- A complete redesign of the PT Pack;
- Unlimited design amendments;
- Alternative concepts;
- Bespoke layouts; or
- Ongoing design support.
9. REVISIONS & POST-DELIVERY CHANGES
Unless expressly included with the product purchased, revisions, redesigns and post-delivery changes are not included.
If, after completion, you:
- Change your logo;
- Change your brand colours;
- Rebrand your business;
- Request a different creative direction;
- Request alternative versions; or
- Supply replacement assets,
additional work may require a new Custom Branding purchase.
This does not apply where a correction is required because we have incorrectly applied the branding or information originally supplied by you.
Where we have made an error, we will take reasonable steps to correct it.
10. LICENCE & INTELLECTUAL PROPERTY
All intellectual property rights in The PT Pack products, templates, designs, layouts, guides, resources and underlying creative materials remain owned by or licensed to The PT Pack.
Your purchase grants you a limited, non-exclusive, non-transferable licence to use the purchased materials for your own personal training, coaching or fitness business, subject to these Terms and our Licence Agreement.
Ownership of the underlying intellectual property is not transferred to you.
11. PERMITTED CLIENT USE
The PT Pack is designed to help personal trainers and coaches provide resources to their own clients.
You may therefore share client-facing materials, guides, documents and resources intended for client use with your own clients as part of your personal training or coaching services.
This includes providing applicable resources to clients digitally or using them as part of your coaching programme.
This permission does not give your clients ownership of the materials or permission to redistribute them.
12. PROHIBITED USE
You must not:
- Resell The PT Pack or any substantial part of it;
- Sell individual PT Pack templates or resources as standalone digital products unless expressly authorised by us;
- Share the full PT Pack, editable templates, source files or master files with another personal trainer, coach, agency or business;
- Transfer or sublicense your licence to another person or business;
- Upload the files to a template marketplace, membership library or public download site;
- Make the resources available for other coaches or businesses to copy;
- Use our materials to create a competing template pack or substantially similar product for resale;
- Claim ownership of the underlying designs or intellectual property; or
- Redistribute access links or original editable files outside the permitted use of your own business.
Permitted sharing of client-facing materials with your own coaching clients under Section 11 is not considered prohibited redistribution.
Unauthorised resale or redistribution may result in suspension or revocation of your licence and, where appropriate, legal action.
13. WATERMARKS
Where watermark removal is included or offered as an additional paid option, removal of The PT Pack branding does not transfer ownership of the underlying intellectual property.
All intellectual property rights remain with The PT Pack.
14. DIGITAL CONTENT & CANCELLATION RIGHTS
Where you are purchasing as a consumer, you may have statutory cancellation rights under UK law.
Where digital content is made available to you immediately, we may ask you at checkout to expressly:
- Consent to the supply of the digital content beginning immediately; and
- Acknowledge that, once supply begins, you may lose your statutory 14-day right to cancel where the law permits this.
If the required consent and acknowledgement have not been obtained, your statutory rights will remain unaffected.
Nothing in these Terms removes any cancellation, refund, repair, replacement, repeat-performance or other rights that you are entitled to under applicable law.
15. REFUNDS
Because our products consist primarily of digital content and, where purchased, customisation services, refund eligibility depends on the circumstances and any statutory rights that apply.
Where permitted by law, we do not generally provide refunds simply because:
- You change your mind after digital access has begun;
- You no longer require the product;
- You fail to download or use the files;
- You decide not to operate your coaching business;
- You later change your branding; or
- You expected functionality or services that were not advertised as included.
For Custom Branding, once customisation work has commenced, fees relating to work already undertaken may not be refundable where permitted by law.
For Priority Delivery, the Priority Delivery fee is non-refundable once priority customisation work has commenced, except where required by law.
Nothing in this section affects your statutory rights if digital content or services are faulty, not as described, or otherwise fail to meet applicable legal requirements.
16. TECHNICAL ISSUES
If you experience a genuine technical problem accessing files supplied by us, please contact us at: hello@theptpack.com
We will take reasonable steps to restore access or provide an appropriate replacement access method where the issue is within our control.
You should contact us as soon as reasonably possible after identifying the issue.
17. CHARGEBACKS & PAYMENT DISPUTES
If you believe there is an issue with your order, we encourage you to contact us first at hello@theptpack.com so that we have an opportunity to investigate and resolve the issue.
If a payment is reversed or successfully disputed and you are no longer entitled to retain the purchased product, we may suspend or revoke access to the applicable digital materials and associated licence.
Nothing in this section prevents you from exercising any lawful right to dispute a payment or seek a remedy through your payment provider.
18. FILE DELIVERY & THIRD-PARTY PLATFORMS
PT Pack files are primarily delivered via email through Canva and Google Sheets.
You are responsible for maintaining access to the relevant platforms and for downloading or securely storing copies of your files where appropriate.
Canva, Google and other third-party services are operated independently from The PT Pack.
We are not responsible for third-party outages, platform changes, account restrictions or technical issues outside our reasonable control.
Where an issue is caused by us, we will take reasonable steps to assist.
19. ACCESS & FILE SECURITY
You are responsible for keeping your original templates, editable files and access links secure.
You should download or retain your own copies of completed resources where appropriate.
We do not guarantee that every download link or hosted file will remain available indefinitely.
Your permission to share appropriate client-facing resources with your clients does not include permission to share your master files, editable templates or account access with other coaches or businesses.
20. BUSINESS RESULTS DISCLAIMER
The PT Pack provides digital resources and creative materials.
We do not guarantee that use of our products will produce:
- A particular level of revenue;
- A specific number of clients;
- Increased sales;
- Social media growth;
- Improved client retention; or
- Any other particular commercial outcome.
Your business results depend on numerous factors outside our control.
21. LIMITATION OF LIABILITY
Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited.
Where permitted by law, we will not be responsible for losses that were not reasonably foreseeable when the contract was entered into or losses caused by matters outside our reasonable control.
If you purchase our products wholly or mainly for business purposes, we will not be responsible for indirect or consequential business losses, including loss of profit, loss of revenue, loss of opportunity or loss of anticipated savings, except where liability cannot legally be excluded.
Subject to any rights or liabilities that cannot legally be limited, our total liability arising from a particular order will not exceed the amount you paid to us for that order.
Nothing in these Terms affects your statutory rights.
22. LICENCE REVOCATION
We may suspend or revoke your licence where you materially breach these Terms or our Licence Agreement, including through unauthorised resale, redistribution or transfer of our intellectual property.
Where appropriate, we may first contact you and provide an opportunity to remedy the breach.
Revocation does not affect any rights or remedies already accrued.
23. CHANGES TO THESE TERMS
We may update these Terms from time to time.
The version applicable to your purchase will normally be the version published at the time you place your order.
We will not retrospectively remove statutory rights relating to an existing purchase.
24. SEVERABILITY
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.
25. GOVERNING LAW
These Terms are governed by the laws of England and Wales.
If you are purchasing as a consumer, you may also have rights relating to the courts of the part of the United Kingdom in which you live.
Nothing in these Terms removes any rights you have under applicable consumer law.
26. CONTACT
If you have any questions regarding your purchase, delivery or these Terms, please contact: hello@theptpack.com