Refund policy
Returns & Refunds Policy
Digital Content & Cancellation Rights
Where you are purchasing as a consumer, you may have statutory cancellation rights under UK law.
Where digital content is made available to you immediately, we may ask you at checkout to expressly:
- Consent to the supply of the digital content beginning immediately; and
- Acknowledge that, once supply begins, you may lose your statutory 14-day right to cancel where the law permits this.
If the required consent and acknowledgement have not been obtained, your statutory rights will remain unaffected.
Nothing in these Terms removes any cancellation, refund, repair, replacement, repeat-performance or other rights that you are entitled to under applicable law.
Refunds
Because our products consist primarily of digital content and, where purchased, customisation services, refund eligibility depends on the circumstances and any statutory rights that apply.
Where permitted by law, we do not generally provide refunds simply because:
- You change your mind after digital access has begun;
- You no longer require the product;
- You fail to download or use the files;
- You decide not to operate your coaching business;
- You later change your branding; or
- You expected functionality or services that were not advertised as included.
For Custom Branding, once customisation work has commenced, fees relating to work already undertaken may not be refundable where permitted by law.
For Priority Delivery, the Priority Delivery fee is non-refundable once priority customisation work has commenced, except where required by law.
Nothing in this policy affects your statutory rights if digital content or services are faulty, not as described, or otherwise fail to meet applicable legal requirements.